Jira Cloud for Intercom shows degraded performance

Incident Report for toolsplus

Resolved

On 23rd October, 09:00 AM - 12:00 PM UTC, Jira Cloud for Intercom showed degraded performance whereby requests for a subset of customers timed out or did not reach the app servers. During this period, some Intercom teammates using the Jira Cloud integration in Intercom experienced a slow response rate or a completely unavailable app.

Based on our investigation, this was caused by the following incident with our Cloud provider, Google Cloud:

https://status.cloud.google.com/incidents/ALAcRGwU7zQqQ9cxHdeS

At around 12:00 PM UTC, upon completion of Google Cloud's mitigation works, the service recovered and started to operate normally again.

Posted Oct 23, 2023 - 19:00 GMT+08:00