Resolved -
This incident has been resolved.
Sep 28, 12:15 GMT+08:00
Monitoring -
Intercom has rolled out a fix and we are monitoring the results. A browser window refresh may be required to get the app back to a fully working state.
Sep 28, 11:58 GMT+08:00
Update -
Intercom has identified the issue and is working on a fix. Please refer to the upstream incident report on Intercom's status page for further details: https://www.intercomstatus.com/incidents/q762jbkdxvb4
We will continue updating this incident report as we get updates from Intercom.
Sep 28, 11:40 GMT+08:00
Identified -
We have identified an issue in Intercom's app framework that is causing Jira for Intercom to fail in several experiences in unexpected ways. We are in contact with Intercom and await action on their side to rectify the issue.
Sep 28, 08:56 GMT+08:00
Investigating -
We are investigating reports of errors when creating an issue in Jira Cloud for Intercom. We will provide more details within the next hours.
Sep 28, 06:20 GMT+08:00