Update - We are still working on a new version of Intercom for Jira Server app that re-establishes all the features for new Jira Server customers. Unfortunately, due to the extensive re-work efforts, there are delays in development and we have to further push back the release timeline. New expected release date is early this summer.
Thank you for your patience. If you have any questions please do not hesitate to reach out to us via any of our support channels at https://toolsplus.io/#support
Mar 18, 11:16 GMT+08:00
Identified - We have evaluated a couple of different solutions to solve the existing problem with webhooks and identified the best option. The next version of Intercom for Jira Server will drop the Conversation Actions feature and replace it with a self-hosted Intercom app. The installation will be fairly straight-forward as the Intercom app will be part of your Intercom for Jira. We are currently working on implementing the update and expect this be released early- to mid-February.
Thank you for your patience. If you have any questions please to reach out to us via any of our support channels at https://toolsplus.io/#support
Jan 18, 10:41 GMT+08:00
Investigating - End of November Intercom released an unexpected breaking update to their webhooks. Unfortunately, this update fundamentally changes the way webhooks work in Intercom and as a result breaks the conversation action feature in Intercom for Jira Server that relies on those webhooks. Intercom is aware of the problem, and we are working together to find a solution.
Note that this is not affecting existing customers who set up conversation actions before the said update. If you are one of those customers and you do not change anything related to the Intercom access token or Intercom webhooks, you will not be affected by this incident.
We will continue to provide updates on this incident as we go. However, to set expectations, with upcoming Christmas holiday absences we think this issue might take until early January 2019 to be resolved.
If you have any questions feel free to reach out to us via any of our support channels at https://toolsplus.io/#support
Dec 17, 11:39 GMT+08:00
Intercom for Jira Cloud
Operational
Intercom for Jira Server
Operational
Jira Cloud for Intercom
Operational
90 days ago
99.95
% uptime
Today
Travis for Jira
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved and the app should work as expected again. Uninstalling and re-installing should not be necessary anymore.
Apr 10, 11:06 GMT+08:00
Identified -
We have identified the issue and are working on a fix. Until further notice the way to fix this quickly remains the uninstall and re-install procedure:
Investigating -
We are currently investigating an issue where the Jira Cloud app is not working anymore and fails with the message "Uh oh! Looks like something went wrong."
Apr 9, 10:12 GMT+08:00
Completed -
The scheduled maintenance has been completed.
Apr 9, 10:14 GMT+08:00
Scheduled -
Intercom for JIRA customers may be seeing short downtime during maintenance window while we publish a new release. Total downtime is not expected to exceed 10 minutes.
Aug 28, 17:40 GMT+08:00