Jira Cloud app fails with "Uh oh! Looks like something went wrong."

Incident Report for toolsplus

Resolved

This incident has been resolved and the app should work as expected again. Uninstalling and re-installing should not be necessary anymore.

Posted Apr 10, 2019 - 11:06 GMT+08:00

Identified

We have identified the issue and are working on a fix. Until further notice the way to fix this quickly remains the uninstall and re-install procedure:

1. Uninstall: https://docs.toolsplus.io/jira-cloud-for-intercom/configuring-the-app#uninstalling-the-intercom-app
2. Re-install: https://docs.toolsplus.io/jira-cloud-for-intercom/getting-started#installation

Posted Apr 09, 2019 - 18:37 GMT+08:00

Update

We are still investigating the exact reason for this issue, however, if you are looking for a quick fix uninstalling and then re-installing the Jira Cloud app should fix the issue.
Please follow the steps in the documentation on how to do this:
1. Uninstall: https://docs.toolsplus.io/jira-cloud-for-intercom/configuring-the-app#uninstalling-the-intercom-app
2. Re-install: https://docs.toolsplus.io/jira-cloud-for-intercom/getting-started#installation

Posted Apr 09, 2019 - 13:47 GMT+08:00

Investigating

We are currently investigating an issue where the Jira Cloud app is not working anymore and fails with the message "Uh oh! Looks like something went wrong."

Posted Apr 09, 2019 - 10:12 GMT+08:00

This incident affected: Jira Cloud for Intercom.