This incident has been resolved and the app should work as expected again. Uninstalling and re-installing should not be necessary anymore.

We have identified the issue and are working on a fix. Until further notice the way to fix this quickly remains the uninstall and re-install procedure:

1. Uninstall: https://docs.toolsplus.io/jira-cloud-for-intercom/configuring-the-app#uninstalling-the-intercom-app
2. Re-install: https://docs.toolsplus.io/jira-cloud-for-intercom/getting-started#installation

We are still investigating the exact reason for this issue, however, if you are looking for a quick fix uninstalling and then re-installing the Jira Cloud app should fix the issue.
Please follow the steps in the documentation on how to do this:
1. Uninstall: https://docs.toolsplus.io/jira-cloud-for-intercom/configuring-the-app#uninstalling-the-intercom-app
2. Re-install: https://docs.toolsplus.io/jira-cloud-for-intercom/getting-started#installation

We are currently investigating an issue where the Jira Cloud app is not working anymore and fails with the message "Uh oh! Looks like something went wrong."